Most days she is able to live comfortably without a car. She works remotely often but occasionally she needs to go into the office. That's where her situation gets a bit challenging. Her workspace is not easily accessible by public transportation. Because she doesn't need to drive often she applied for the car-sharing platform Zipcar to fulfill her occasional need.

We’ve all heard the scare stories. The availability of endless data will allow organisations to become less reliant on the human workforce. Artificial Intelligence (AI) is going to be smarter than humans. And automation will take away lots of our jobs. How much of this is really true though? Despite advances in these technologies, like conversational AI, they’re just tools to be used in the endeavour of making our lives easier and organisations more productive. But even a tool with contextual and conversational capabilities can’t provide the unique flexibility of human touch and true ingenuity that we all desire and

Chat GPT models show huge potential – even for fashion brands. Chat GPT models are set to revolutionize the fashion industry by providing personalized fashion recommendations. Using data about fashion trends, styles, and individual preferences, chatbots can generate tailored recommendations for users based on their personal style, favorite brands, and what they're looking for in a garment or accessory. This level of personalization is set to provide more relevant and helpful guidance, ultimately improving the shopping experience for consumers. Get ready for a future where your favorite fashion brand has a chatbot that knows your style better than you do.

Now is not the time to rely on grand predictions. That may seem like an incongruous statement coming from the leader of a customer intelligence company, but it's true. And as we find ourselves in the first part of 2021, and more and more yearly predictions come out, that sentiment remains. There is no greater example of risky predictions than Las Vegas. There is a reason the house always wins in the long-term -- gambling on an event before it happens is a losing proposition.

Amazon has issued an apology after customers who ordered the new PlayStation 5 video game console ended up receiving other products instead -- notably cat food. Unhappy gamers turned to social media with concerns that their orders may have been stolen -- replaced with items from air fryers and rolls of tape to foot massagers. Demand for the much-anticipated console has far outstripped supply across the UK, with all major retailers presently reporting dwindling or depleted stocks. Launch day on November 19 saw the websites of retailers GAME and John Lewis to crash -- while Currys PC World's virtual queue amassed some 120,000 shoppers. Meanwhile, opportunistic profiteers who had succeeded in securing a PS5 have started scalping the consoles online -- with some going on eBay for twice the RRP.

COVID-19 is literally taking the world's breath away. The viral disease, also known colloquially as corona, which mainly affects the lungs, has now spread across the globe and poses difficult challenges for companies. While in some industries all sales are falling off, others are barely keeping up with the work. But it is precisely the industries that have been hit hard that can use the crisis period to tackle and try out new concepts. The use of artificial intelligence and chatbots is a good way of doing this.

Today, most big brands are utilizing ever-chipper chatbots to augment and enhance their customer service teams. This means customers can make changes and get answers at the click of a button, day or night. Instantaneous Customer Service: In order to cater to our population's increasingly short attention spans, brands are investing in technology that caters to "instantaneous" customer service. An example of this is AI-powered biometric tracking technology, which can analyze customers' facial expressions and vocal tones as they're experiencing a product. Predictive Personalization: Ever wonder how Netflix knows the perfect show to suggest next, or why your Instagram ads always suck you into buying?

Communication is an integral part of businesses, not only internally, but also externally, in how they communicate with the customers and partners. Consequently, it's essential to work with a communication system in place to achieve this successfully. Having the correct communication system will consequently create effective communication between employees, clients, and stakeholders, improving customer service and as a result, customer engagement. However, with time and growth of the business comes new challenges. Customer queries start piling up and even having a successful communication system sometimes is not enough to manage the new flood of enquiries.

Statista reports that this year, the value of the global e-commerce sector will peak at R52 trillion and will make up 13.7% of all retail sales with two billion digital buyers. The consumer market is becoming increasingly digital and more people are choosing to buy online. The growth of the e-commerce market has opened up the space for an infusion of innovation and cutting-edge technology to improve customer experience (CX). One such technology is artificial intelligence (AI). It seems that the world is discovering new applications for AI every day.

At the front lines of business communications lies the customer service team, a vital link between customers and your organization. With rising customer expectations and multiple communications channels available, connecting with customers in their preferred method is essential to a positive experience. Customer experience (CX) improvements are driven by new technology, and each customer interaction impacts the user's relationship with your organization. AI is one of these technologies that can improve your customer experience and contact center. For example, AI can connect the dots between the maze of data in your contact center and change the way your teams interact with your customers.